Support Centre
Help that ends in a resolution
Start with a guide if you prefer, or skip straight to a person. Both routes reach someone who can actually change something on your account.
- Median wait
- 84s
- Availability
- 24/7
- Languages
- 6
- First-contact fix
- 89%
Cards
Payments
Security
Accounts
Business
If money is tight
Tell us early and it costs you nothing
Financial difficulty is not a compliance event. There are no default fees while an agreed arrangement is being followed, and asking never affects your existing rate.
Payment holidays
Pause repayments for up to three months without affecting your agreed rate.
Repayment plans
Extend a term or move to interest-only while you get back on your feet.
Independent advice
We will refer you to free, impartial debt advice — and we pay for the referral, not you.
Still stuck
Talk to someone who can fix it
Median wait of 84 seconds, 89% resolved on first contact, and no script that ends in a transfer.