About Us
A bank that would rather be dull than clever
We have taken deposits since 1998. In that time we have not run a proprietary trading book, not bought a structured credit portfolio, and not once told a customer their money was safe while quietly hoping.
- Founded
- 1998
- Markets
- 5
- Colleagues
- 1,240
- Deposits
- £12.8bn
Charter
Three commitments, written into our articles
Not a values page. These are constraints the board is held to, and breaching one requires a shareholder vote.
Capital above the requirement, always
An internal CET1 floor of 15%, four points above the regulatory minimum, maintained through the cycle rather than restored after a shock.
No revenue from customer confusion
No unarranged overdraft fees, no introductory rates that expire, no charges that only appear on a statement. If a revenue line depends on someone not noticing, we do not run it.
Publish the bad news too
Every incident, every root cause, every capital movement — on a schedule, not on request.
History
Twenty-eight years, four decisions that mattered
- 1
1998 — Licensed
Founded in London as a deposit-taking institution serving professional partnerships.
- 2
2008 — Held
Entered the crisis with no structured credit exposure and took no state support.
- 3
2019 — Rebuilt
Replaced the legacy core banking platform and rewrote the capital framework.
- 4
2024 — Opened up
Retired SMS authentication and made the full incident archive public.
Position at half-year 2026
- CET1 capital ratio
- 19.4%
- Liquidity coverage ratio
- 187%
- Customer deposits
- £12.8bn
- Loan-to-deposit ratio
- 48%
- Deposits in HQLA
- 61%
- Cost-to-income ratio
- 52%
Full Pillar 3 disclosure and the board's viability statement are published alongside results.
Leadership
The people accountable for the above
Named, contactable and personally responsible for the numbers we publish.
Elinor Vasquez
Chief Executive Officer
Twenty-two years in retail and commercial banking, previously head of deposits at a European tier-one.
Adaeze Okonjo
Chief Financial Officer
Former regulator; joined to rebuild the capital framework in 2019 and now publishes it quarterly.
Marcus Ferreira
Chief Technology Officer
Moved the bank off its legacy core in three years and made the incident archive public.
Priya Raghunathan
Director of Financial Crime
Built the interception engine that cut confirmed APP losses by 44% in six months.
Tomas Lindqvist
Head of Payments
Designed the recall window and the local settlement network across 34 currencies.
Yusuf Karim
Chief Risk Officer
Chairs the risk committee and holds the internal 15% CET1 floor that sits above the regulatory minimum.
- 1998
- Licensed as a deposit-taking institution
- 5
- Markets: UK, Ireland, Netherlands, Poland, UAE
- 1,240
- Colleagues, 71% outside London
- 0
- Pounds of state support taken, ever
Join us
Bank with an institution that publishes its homework
Capital, liquidity, outages and fraud losses — all in public, all on a schedule.